user experience

GSA launches revamped Vendor Support Center

by • 1 week ago

The update comes as GSA discusses how it will assign multidisciplinary teams to improve customer experience.

USAJOBS to make 4 recommended updates to user experience

by • 1 year ago

Document uploads, search enhancements and status updates on all announcements are coming to the website.

HUD issues first awards for IT modernization Centers of Excellence

by • 2 years ago

Systems Engineering Solutions Corp. will help with cloud adoption and Booz Allen Hamilton will support HUD's customer experience transformation.

GSA issues RFI to build federal buying guide on human-centered design

by • 2 years ago

Many federal IT practitioners — particularly those with Silicon Valley experience — champion human-centered design as a critical element in modern technology services.

VA wants a web experience on par with USAA, Bank of America

by • 4 years ago

VA CTO Charles Worthington's vision is "making interacting with the VA online as good as the customer would get when they interact with a private sector company like a bank or insurance company or shopping."

Security no longer CIOs’ top concern in the cloud, AWS’s Carlson says

by • 5 years ago

Security in the cloud is still a major concern for federal CIOs, but it's not the leading concern it once was, according to Teresa Carlson.