user experience

GSA issues RFI to build federal buying guide on human-centered design

by Billy Mitchell • 5 months ago

Many federal IT practitioners — particularly those with Silicon Valley experience — champion human-centered design as a critical element in modern technology services.

Who are the people in your neighborhood? Building blocks for implementing UX/UI in agencies

by Andrew Griffiths and Josh Wilson • 1 year ago

There are several building blocks that can help improve UX and UI on an agency’s website, including persona mapping and analytics, in addition to being conscious of mission-focused messaging.

What’s UX, what’s UI and what’s the hype?

by Andrew Griffiths and Josh Wilson • 1 year ago

Op-Ed: While you cannot have good UI without UX—and vice versa—they are not the same, and they are both critical in the government's push to become more digital.

VA wants a web experience on par with USAA, Bank of America

by Billy Mitchell • 2 years ago

VA CTO Charles Worthington's vision is "making interacting with the VA online as good as the customer would get when they interact with a private sector company like a bank or insurance company or shopping."

Security no longer CIOs’ top concern in the cloud, AWS’s Carlson says

by Billy Mitchell • 3 years ago

Security in the cloud is still a major concern for federal CIOs, but it's not the leading concern it once was, according to Teresa Carlson.

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