Many federal IT practitioners — particularly those with Silicon Valley experience — champion human-centered design as a critical element in modern technology services.

There are several building blocks that can help improve UX and UI on an agency’s website, including persona mapping and analytics, in addition to being conscious of mission-focused messaging.

Op-Ed: While you cannot have good UI without UX—and vice versa—they are not the same, and they are both critical in the government's push to become more digital.

VA CTO Charles Worthington's vision is "making interacting with the VA online as good as the customer would get when they interact with a private sector company like a bank or insurance company or shopping."

Security in the cloud is still a major concern for federal CIOs, but it's not the leading concern it once was, according to Teresa Carlson.