2019 in review: Agencies embrace RPA — AI less so
Trust in data is an issue implementing AI, but agencies overcame hurdles credentialing bots.
USPS teams with Google Cloud for call center relief
Increased delivery competition from new carrier services like Amazon has the postal agency reinventing itself, and customer experience is “one of the bigger pain points.”
Postal Service will use AI to process package data faster
A new, high-performance GPU system for reading address labels more accurately will be adopted at 192 mail processing and sorting centers nationwide.
USPS’ Kristin Seaver on bringing innovation ‘to the customer’
Seaver talks about trends in federal innovation and more.
USPS needs sharper view of cybersecurity budget, report says
The Postal Service's inspector general calls for more insights into how operational expenses could affect cybersecurity modernization efforts.
Postal Service needs to capitalize on API user data, report says
A new report has found that while the agency offers several APIs for its customer base, it isn't analyzing user data from them.