2019 in review: Agencies embrace RPA — AI less so

by • 5 months ago

Trust in data is an issue implementing AI, but agencies overcame hurdles credentialing bots.

USPS teams with Google Cloud for call center relief

by • 6 months ago

Increased delivery competition from new carrier services like Amazon has the postal agency reinventing itself, and customer experience is “one of the bigger pain points.”

Postal Service will use AI to process package data faster

by • 7 months ago

A new, high-performance GPU system for reading address labels more accurately will be adopted at 192 mail processing and sorting centers nationwide.

USPS’ Kristin Seaver on bringing innovation ‘to the customer’

by • 1 year ago

Seaver talks about trends in federal innovation and more.

USPS needs sharper view of cybersecurity budget, report says

by • 1 year ago

The Postal Service's inspector general calls for more insights into how operational expenses could affect cybersecurity modernization efforts.

Postal Service needs to capitalize on API user data, report says

by • 3 years ago

A new report has found that while the agency offers several APIs for its customer base, it isn't analyzing user data from them.

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