How to reach tomorrow's customer

Peter Schwartz, Salesforce's Chief Future Officer discusses the future of customer experience and what it means for government as a whole.

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The relationship between employee and customer experience

Amtrak joins Salesforce to discuss the strategy, deployment, and success of the cloud platform that is improving the customer experience by transforming the employee experience.

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How to adapt to changing customer expectations

The Los Angeles County Metropolitan Transportation Authority (L.A. Metro), built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment.

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6 secrets to offering exceptional customer experience

Today, people expect more from government in transparency, simplicity and focus on the customer. How do you fundamentally transform mission delivery to match the standards that customers expect?

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A platform for success: high-impact, personalized government engagement

Government missions are complex, but the business processes and systems driving them don’t have to be. Salesforce integrates departments and technologies around one CRM platform, enabling all employees to engage customers like a unified organization.

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Gain insights from 6 leaders working to transform government service delivery

With digital transformation occuring at a rapid pace, a better customer experience for your stakeholders is more critical than ever. Download our newest How-To Guide, The Ultimate Guide to Government CX, to learn best practices from government thought leaders that you can implement within your organization. Gain insights and key takeaways to drive digital transformation within your organization.

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Manage cases with ease

View all case data and related interactions in a searchable, secure platform and create a unifying help desk experience for agents.

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Streamline stakeholder outreach

Reach your audience with the world’s #1 email marketing platform and drive valuable engagement at the right moment.

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Track interactions from start to finish

Build stronger connections between citizens, employees, governments, services, and the information they all need by tracking interactions in one place.

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