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PODCASTS

Discover the connection between the employee and customer experience

Amtrak joins Salesforce to discuss the strategy, deployment, and success of the cloud platform that is improving the customer experience by transforming the employee experience.

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Impact your teams functionality

Live from Washington's D.C.'s Office of Unified Communications this episode discusses the results and impact the team at DCOUC has seen after re-platforming 311 on the cloud.

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How employee engagement impacts mission

Doug Lange, Chief Strategy Officer, and Jennifer Quintero, IT Manager, Business Analysis for the Business Engineering Group, share their experience and best practices, and the wins that helped them navigate a relationship-based mission structure.

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SPECIAL REPORTS & STUDIES

The total economic impact of salesforce case management solutions for government

Interviews with six federal, state and local government customers give greater insight into the benefits, costs and risks associated with investing in Salesforce case management solution.

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Align scheduling with common workflows

The need for precision scheduling is common across all types of organizational functions from recruiting new employees, to running inspections, to managing casework.

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Cloud migration increasingly important to federal agencies’ missions

Two-thirds of federal executives in a new survey say moving to cloud-based IT services will free up funds to reinvest in IT modernization, though obstacles remain.

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SOLUTIONS IN ACTION

How to modernize employee engagement across departments and regions

Simplify employee engagement with an integrated platform that improves help desk services, streamlines the way appointments are created and connects the right employees, at the right time, across agencies and geographies.

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Attract and retain top talent in government agencies

Attract, nurture, and retain high-quality talent. Provide incredible service throughout the hiring and onboarding process.

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Modern tools that improve how agencies manage their recruiting process

Government leaders can take advantage of modern tools which improve the recruiting process by allowing collaboration among all stakeholders on a single platform.

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