GSA’s Ryan Edelstein on how cloud improves access to customer data

Ryan Edelstein, director of Enterprise Platform Solutions at GSA answers the question: “Why did you or your team believe that SaaS cloud models offered the best solutions for what your agency is trying to accomplish?”

In his answer, Edelstein focuses heavily on how cloud allows GSA access to the data that directs where customer pain points are, and from there, how they can easily solve them.