What do citizens want from government online and mobile apps?

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Security and privacy are the top issues for Americans when it comes to the online services and mobile apps provided by their government, according to a new survey.

More than a third of respondents, 36 percent, picked security as their main concern from a list of issues, and 80 percent put it in the top three. Privacy was rated top by 22 percent, and 61 percent listed it as one of the top three — but there was a gender gap. Many more women (70 percent), than men (53 percent), put privacy in their top three concerns.

Although privacy was a concern across generations, only 10 percent of federal employees cited it as their top priority, compared to 25 percent generally.

AFS-pictogram
Courtesy Accenture

The other concerns on the list were convenience and ease of use, cost, cutting-edge technology, public input, personalization, and time-to-market.

Only 11 percent rated cost their top concern, and fewer than half, 42 percent, put it among their top three.

Personalization scored only with millennials. Nearly one-in-five —18 percent — of millennials rated it a top-three concern, compared with just 7 percent of other generations.

The poll, of 500 D.C. metropolitan area residents, was undertaken by McGuire Research Services Inc. in mid-June. It has a margin of error of plus-or-minus 4.4 percentage points. It was sponsored by Accenture.

Contact the reporter on this story via email Shaun.Waterman@FedScoop.com, or follow him on Twitter @WatermanReports. Subscribe to the Daily Scoop to get all the federal IT news you need in your inbox every morning at fdscp.com/sign-me-on.

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