, Department of Labor
Most Inspiring Up & Comer
As the lead for the Department of Labor’s recent implementation of Self-Service Password Reset (SSPR) and Multi-factor Authentication (MFA), Eric Day is bringing efficient, effective, and streamlined solutions to DOL. Eric’s multi-faceted campaign to increase SSPR/MFA registration across DOL achieved a 75.4% registration rate in only two months. Before SSPR, users physically journeyed to or called the helpdesk to have their passwords reset. Perceiving the benefits of both tools’ features to ease staff’s ability to securely and quickly access and reset their own passwords, Eric swiftly mounted a comprehensive campaign to encourage user adoption, tracking down hard-to-reach staff to register.