Barbara Morton

Government of the future can’t happen if each agency acts on its own, report says

by • 2 years ago

But how can collaboration really happen? Government leaders offer some advice on how to actually break down silos.

For Veterans Experience Office, sharing CX best practices is a ‘privilege and a duty’

by • 2 years ago

The office is looking to create a customer experience "institute" to share what it has learned with employees at the VA and across government.