Barbara Morton

Spotlight on Samuel J. Heyman Service to America award winners

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Dept. of Labor’s Krista Kinnard; VA’s Barbara Morton.

Sammies award-winner Barbara Morton on the importance of measuring customer experience

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“[I]f the experiences are bad, there's something else at work here that we need to sort of be able to uncover and address before a crisis happens and that’s what we’ve done."

Government of the future can’t happen if each agency acts on its own, report says

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But how can collaboration really happen? Government leaders offer some advice on how to actually break down silos.

For Veterans Experience Office, sharing CX best practices is a ‘privilege and a duty’

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The office is looking to create a customer experience "institute" to share what it has learned with employees at the VA and across government.

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