Charles Worthington

Data science, machine learning and AI: Incoming PIF class skews more technical

by Tajha Chappellet-Lanier • 4 weeks ago

A peek at what's coming in 2019.

VA takes first steps to modernize central VA.gov website

by Tajha Chappellet-Lanier • 6 months ago

The agency wants help with the creation of, and migration to, a modern content management system for VA.gov.

VA’s new text message appointment reminder system is reducing no-shows

by Tajha Chappellet-Lanier • 6 months ago

VEText is one of the VA's many small projects aimed at making the agency more customer-friendly.

Leaders want to improve customer service inside and outside agencies

by Carten Cordell • 6 months ago

Federal leaders are leveraging policy and technology changes to improve customer service both inside and outside the agencies.

Why PIFs stay in government

by Tajha Chappellet-Lanier • 7 months ago

Former fellows open up on what got them hooked.

VA wants a web experience on par with USAA, Bank of America

by Billy Mitchell • 8 months ago

VA CTO Charles Worthington's vision is "making interacting with the VA online as good as the customer would get when they interact with a private sector company like a bank or insurance company or shopping."

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