Charles Worthington

New PIF cohort officially introduced at White House ceremony

by Tajha Chappellet-Lanier • 1 month ago

The fellows were formally welcomed by program executive director Josh Di Frances and new TTS director Anil Cheriyan. brings virtual identity proofing to the VA

by Tajha Chappellet-Lanier • 1 month ago

The digital offering allows veterans to verify their identities via video chat, saving a visit to the nearest VA field office.

Data science, machine learning and AI: Incoming PIF class skews more technical

by Tajha Chappellet-Lanier • 3 months ago

A peek at what's coming in 2019.

VA takes first steps to modernize central website

by Tajha Chappellet-Lanier • 8 months ago

The agency wants help with the creation of, and migration to, a modern content management system for

VA’s new text message appointment reminder system is reducing no-shows

by Tajha Chappellet-Lanier • 8 months ago

VEText is one of the VA's many small projects aimed at making the agency more customer-friendly.

Leaders want to improve customer service inside and outside agencies

by Carten Cordell • 8 months ago

Federal leaders are leveraging policy and technology changes to improve customer service both inside and outside the agencies.

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