Charles Worthington

New PIF cohort officially introduced at White House ceremony

by Tajha Chappellet-Lanier • 1 month ago

The fellows were formally welcomed by program executive director Josh Di Frances and new TTS director Anil Cheriyan.

ID.me brings virtual identity proofing to the VA

by Tajha Chappellet-Lanier • 1 month ago

The digital offering allows veterans to verify their identities via video chat, saving a visit to the nearest VA field office.

Data science, machine learning and AI: Incoming PIF class skews more technical

by Tajha Chappellet-Lanier • 3 months ago

A peek at what's coming in 2019.

VA takes first steps to modernize central VA.gov website

by Tajha Chappellet-Lanier • 8 months ago

The agency wants help with the creation of, and migration to, a modern content management system for VA.gov.

VA’s new text message appointment reminder system is reducing no-shows

by Tajha Chappellet-Lanier • 8 months ago

VEText is one of the VA's many small projects aimed at making the agency more customer-friendly.

Leaders want to improve customer service inside and outside agencies

by Carten Cordell • 8 months ago

Federal leaders are leveraging policy and technology changes to improve customer service both inside and outside the agencies.

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