Department of Housing and Urban Development (HUD)
How IT modernization has helped HUD better manage its finances
The department's CFO pushed for an early partnership with the Centers of Excellence that are helping with its data analytics, contact centers, cloud adoption and customer experience.
TIC program in ‘final stage’ before releasing remaining initial 3.0 guidance
The Overlay Handbook and Traditional TIC and Branch Office use cases are coming, with a draft of the remote user use case expected by the end of 2020.
GSA improving how it applies Centers of Excellence to agency problems
Early partnerships proved instrumental in honing the initiative's ability to achieve business objectives, but don't expect a playbook.
HUD issues first awards for IT modernization Centers of Excellence
Systems Engineering Solutions Corp. will help with cloud adoption and Booz Allen Hamilton will support HUD's customer experience transformation.
GSA’s coronavirus bot shows how RPA can supplement pandemic response
The agency needed to process a lot of data about infection counts in areas where it runs federal buildings. Robotic process automation (RPA) cut down a lot of repetitive, manual work that humans were doing.
HUD awards $127M contract for Ginnie Mae software modernization
Four companies — Accenture Federal Services, KPMG, CGI and Deloitte — were named to the five-year contract.