Department of Veterans Affairs
VA takes first steps to modernize central VA.gov website
The agency wants help with the creation of, and migration to, a modern content management system for VA.gov.
ACT-IAC pens framework to help agencies reform their CX
The Customer Experience Playbook focuses on the policy and culture challenges agencies will have to navigate to deliver customer-focused tools and services.
Trump nominates James Gfrerer to head VA IT
Gfrerer spent two decades in the Marine Corps and more recently served as an executive director in Ernst & Young, LLP's cybersecurity practice.
Pentagon adds $1B to EHR price tag to ensure interoperability with VA
The agency added another $1.1 billion to its ongoing $4.3 billion contract.
VA extends partnership with IBM Watson to use AI in cancer treatment
The agency is using the company's AI — as part of a free trial run of the technology — to treat stage four cancer patients.
VA’s new text message appointment reminder system is reducing no-shows
VEText is one of the VA's many small projects aimed at making the agency more customer-friendly.