Department of Veterans Affairs

VA takes first steps to modernize central website

by Tajha Chappellet-Lanier • 3 weeks ago

The agency wants help with the creation of, and migration to, a modern content management system for

ACT-IAC pens framework to help agencies reform their CX

by Carten Cordell • 3 weeks ago

The Customer Experience Playbook focuses on the policy and culture challenges agencies will have to navigate to deliver customer-focused tools and services.

Trump nominates James Gfrerer to head VA IT

by Billy Mitchell • 3 weeks ago

Gfrerer spent two decades in the Marine Corps and more recently served as an executive director in Ernst & Young, LLP's cybersecurity practice.

Pentagon adds $1B to EHR price tag to ensure interoperability with VA

by Tajha Chappellet-Lanier • 4 weeks ago

The agency added another $1.1 billion to its ongoing $4.3 billion contract.

VA extends partnership with IBM Watson to use AI in cancer treatment

by Tajha Chappellet-Lanier • 1 month ago

The agency is using the company's AI — as part of a free trial run of the technology — to treat stage four cancer patients.

VA’s new text message appointment reminder system is reducing no-shows

by Tajha Chappellet-Lanier • 1 month ago

VEText is one of the VA's many small projects aimed at making the agency more customer-friendly.