The VA's benefits administration went from taking 10 days to sort the mail to about half a day. "We are happy to talk about how good we are," its administrator said.

The VA still needs to improve its internal communications about the massive EHR program it is undertaking to better include stakeholder viewpoints, a GAO found.

With a new grant from the Bristol Myers Squibb Foundation, the VA is advancing its teleoncology services by bringing cancer counseling to rural veterans.

The VA is "putting every penny of" the more than $2 billion it received for things like telework and telehealth to "effective use," VA CIO James Gfrerer said.

The nearly $5 million contract covers a subscription to the Gotham data-sharing software. The Veterans Health Administration will use it to track and analyze COVID-19 outbreak areas.

The VA is moving more services online. A recent law allowed veterans to appear before benefit hearings remotely.