AI and ML help government safety nets scale during pandemic

by • 1 year ago

How the Illinois Department of Unemployment overcame overwhelming information requests quickly with intelligent agents.

Expanding chatbot, virtual agent use to meet citizen needs

by • 1 year ago

Illinois’ Department of Innovation and Technology acting assistant secretary on answering citizen questions with chatbots and virtual agents.

Blockchain pilots gain traction at government agencies

by • 3 years ago

Initial tests suggest agencies believe distributed ledgers will strengthen security and improve transaction services.