Illinois
Improving constituent access through AI
A new FedScoop documentary explores how government is improving constituent engagement with AI and ML adoption.
AI and ML help government safety nets scale during pandemic
How the Illinois Department of Unemployment overcame overwhelming information requests quickly with intelligent agents.
Expanding chatbot, virtual agent use to meet citizen needs
Illinois’ Department of Innovation and Technology acting assistant secretary on answering citizen questions with chatbots and virtual agents.
Blockchain pilots gain traction at government agencies
Initial tests suggest agencies believe distributed ledgers will strengthen security and improve transaction services.
