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Expanding chatbot, virtual agent use to meet citizen needs

by • 7 days ago

Illinois’ Department of Innovation and Technology acting assistant secretary on answering citizen questions with chatbots and virtual agents.

Leaders share how agencies bring agility into application development

by • 6 months ago

Agency IT leaders in a new video series discuss examples of how open source and cloud-based applications are helping them deliver updates at greater speeds.

Red Hat IT director on the benefits of agile integration to speed up development

by • 6 months ago

Eamon McCormick says that using a three-pillar approach to integration gives agencies more flexibility to modify the backend without disrupting a consumer’s experience.

Dynatrace IT leader on how container tech helps agencies serve citizens during crisis

by • 6 months ago

Dynatrace’s Marci Acquaviva shares how during the Woolsey fire one agency was able to scale up its server to respond to immediate constituent traffic demands.

IT exec on challenges that keep agencies from building agility in development

by • 7 months ago

Vizuri’s Joe Dickman says cloud-native software lets IT develop applications in smaller cycles, but agencies need improved knowledge management to facilitate more agility.

How open source can streamline the application development process

by • 8 months ago

Francisco Salguero shares how USDA developers are working together on a singular pipeline to best use open source tools across the agency.

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