Expanding chatbot, virtual agent use to meet citizen needs
Illinois’ Department of Innovation and Technology acting assistant secretary on answering citizen questions with chatbots and virtual agents.
Leaders share how agencies bring agility into application development
Agency IT leaders in a new video series discuss examples of how open source and cloud-based applications are helping them deliver updates at greater speeds.
Red Hat IT director on the benefits of agile integration to speed up development
Eamon McCormick says that using a three-pillar approach to integration gives agencies more flexibility to modify the backend without disrupting a consumer’s experience.
Dynatrace IT leader on how container tech helps agencies serve citizens during crisis
Dynatrace’s Marci Acquaviva shares how during the Woolsey fire one agency was able to scale up its server to respond to immediate constituent traffic demands.
IT exec on challenges that keep agencies from building agility in development
Vizuri’s Joe Dickman says cloud-native software lets IT develop applications in smaller cycles, but agencies need improved knowledge management to facilitate more agility.
How open source can streamline the application development process
Francisco Salguero shares how USDA developers are working together on a singular pipeline to best use open source tools across the agency.