In the U.S., rapid advances in mobile technology and 5G networks are expanding the scope of mobile capabilities. Even those countries without fiber optic networks are leapfrogging technologies by expanding wireless infrastructure. In federal agencies at home and field offices abroad, these developments show promise for innovative ways to use mobile devices in meeting agency objectives.
Officials from federal civilian, defense and intelligence agencies pointed to recent advances in immersive training, workforce productivity and security as just some of the ways agencies can expect to build on the transformative nature of mobile technologies.
“The government has to not only be able to modernize in an instant, it has to be able to continually, incrementally modernize itself on an ongoing basis,” noted Matt Lira, special assistant for innovation policy and initiatives at the Office of American Innovation in the Executive Office of the President.
Lira’s comments, and those from other government and industry experts, are featured in a new report, sponsored by Samsung, highlighting the key takeaways from the recent Federal Innovation Summit.
Immersive Training Innovation
Mobile technology is already transforming how the military thinks about training through its embrace of VR/AR at the U.S. Army Training & Doctrine Command, according to Tony Cerri, TRADOC’s director, data science, models, simulations.
Mobile technology can help agencies delivering training experiences to personnel in the field rather than requiring personnel to travel to training centers. Experts suggest leveraging and expanding on existing capabilities from today’s gaming community, which already uses common tools and code to create sophisticated and realistic experiences for the end user.
“Samsung’s [smartphone] has got more power than your laptop,” said Young Bang, senior vice president at Booz Allen Hamilton. “Every soldier, every law enforcement agent, every person out there, has at least one phone, if not two. We’re not using our cellphones enough.”
Innovation and security
If agencies have been slow to innovate using mobile technology, a contributing factor has been lingering concerns around security. Many agency IT officials worry about cyberattacks involving endpoint devices as a means of accessing agency networks. Yet many agencies aren’t taking advantage of technology they may already have to reduce their risks.
“When you’re talking about how to secure [data], it’s legacy technology that doesn’t have built-in security,” said Mike Lamont, NSA’s associate deputy national manager, national security systems. “Because of that, government is slow to adopt mobile technology.”
The technical brief highlights some security challenges leaders are facing, such as:
- Mobile technology linking to legacy systems
- Ease of physical access
- Lack of end-to-end encryption
- Poor update management
- Securing the supply chain
Innovation and workforce transformation
Digital transformation in government cannot ignore the need of human capital management and workforce transformation.
With the government facing “a large number of folks eligible for retirement,” and a real shortage of new employees, finding ways to incorporate new and emerging technologies becomes a priority, said Veronica Villalobos, principal deputy associate director, Employee Service, Office of Personnel Management.
Recruiting young people into government service, especially those who’ve grown up on mobile technology, is a concern for agencies as they search for ways to incorporate new and emerging technologies into their office tools.
This article was produced by FedScoop for, and sponsored by, Samsung.