ABOUT

The government is one of the largest providers of services in the world. From small business loans and disaster relief to benefits for veterans and unemployed Americans, public sector institutions are entrusted to provide services in both a reliable and convenient way. And more and more, Americans expect their government to serve them online. To do so, federal, state and local agencies are enlisting innovative, digital technologies to more efficiently and effectively reach and serve their customers.

This SNG Live session will bring together top decision makers across all of government to discuss the evolution of digital services in recent years, particularly as the nation moves away from in-person services amid the pandemic, and the implementation challenges they have faced during this transformation.

WATCH NOW

Press: Please submit a copy of your press credentials to events@scoopnewsgroup.com for consideration for press registration.

Date:

4.20.21

Time:

12:00 PM - 1:30 PM ET
WATCH NOW

Press: Please submit a copy of your press credentials to events@scoopnewsgroup.com for consideration for press registration.

SPONSORS

Cisco
Splunk
Tableau

SPONSORS

Cisco
Splunk
Tableau

SPEAKERS

Earl Gray
Earl Gray
UX Digital Service Expert, Defense Digital Service, DOD
Sara Hall
Sara Hall
User Experience Practice Lead, City of Philadelphia
Billy Mitchell
Billy Mitchell
VP, Content & Community, FedScoop
Marcus Moffett
Marcus Moffett
Senior Director of System Engineering, Architecture & CTO, U.S. Public Sector, Cisco
Kelly Taylor
Kelly Taylor
Director, Colorado Digital Service
Gerard Valerio
Gerard Valerio
Solution Engineering Director, Public Sector, Tableau
Juliana Vida
Juliana Vida
Chief Technical Advisor, Public Sector, Splunk
Jay Visconti
Jay Visconti
Director, STAT Division, CBP
Colt Whittall
Colt Whittall
Chief Experience Officer, U.S. Air Force
Jake Williams
Jake Williams
VP, Community & Content, StateScoop & EdScoop
Courtney Winship
Courtney Winship
Deputy CDO, USCIS

* Pending Agency Approval

AGENDA

12:00 PM - 12:15 PM
Panel 1: The Evolving Role of Digital Services in State Government
Kelly Taylor, Director, Colorado Digital Service
Marcus Moffett, Senior Director of System Engineering, Architecture & CTO, U.S. Public Sector, Cisco
Jake Williams, VP, Content & Community, StateScoop & EdScoop
12:15 PM - 12:30 PM
Panel 2: The Importance of UX
Colt Whittall, Chief Experience Officer, U.S. Air Force
Juliana Vida, Group VP & Chief Strategy Advisor, Public Sector, Splunk
Billy Mitchell, VP, Content & Community, FedScoop
12:30 PM - 12:45 PM
Panel 3: How UX & Design Are Changing Government's Game
Sara Hall, User Experience Practice Lead, City of Philadelphia
Jake Williams, VP, Content & Community, StateScoop & EdScoop
12:45 PM - 1:00 PM
Panel 4: Building Trust with Digital Services
Jay Visconti, Director, STAT Division, CBP
Gerard Valerio, Solution Engineering Director, Public Sector, Tableau
Billy Mitchell, VP, Content & Community, FedScoop
1:00 PM - 1:15 PM
Panel 5: Data, Digital Services and What's Next
Courtney Winship, Deputy CDO, USCIS
Earl Gray, UX Digital Service Expert, Defense Digital Service, DOD
Billy Mitchell, VP, Content & Community, FedScoop

* Pending Agency Approval

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